Privacy Policy
Last Updated: June 18, 2026
Botsy (“Botsy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, schedule an appointment, communicate with us, or use our marketing services.
This Privacy Policy applies to our website, https://botsyai.com/, and to communications and services provided by Botsy, including SMS messaging, email communications, appointment booking, customer relationship management, and marketing-related services.
Information We Collect
Botsy may collect the following types of information:
Name
Email address
Phone number
Business name
Website URL
Business address or service location
Information submitted through website forms
Appointment booking details
Communication history, including SMS, email, calls, and voicemail-related records
Marketing preferences and consent records
Website usage data, such as pages visited, device information, browser type, IP address, and interaction data
Any other information you voluntarily provide to us
How We Collect Information
We may collect information in the following ways:
When you submit a form on our website
When you request information about our services
When you schedule an appointment or consultation
When you contact us by phone, SMS, email, or other communication channels
When you interact with our website, ads, landing pages, or online forms
When you opt in to receive SMS or other communications
Through cookies, tracking pixels, analytics tools, or similar technologies
Through GoHighLevel, which we use as our primary CRM, funnel, automation, appointment booking, and communication platform
How We Use Information
Botsy may use collected information to:
Respond to inquiries and service requests
Provide marketing services
Schedule and manage appointments
Send service-related communications
Send SMS messages to users who have opted in
Send email communications related to our services
Manage customer relationships through our CRM
Improve our website, services, funnels, and user experience
Track marketing performance and website activity
Provide customer support
Maintain records of consent and communication preferences
Comply with legal, regulatory, and carrier requirements
Botsy does not sell, rent, or share customer opt-in data for marketing or promotional purposes.
SMS & Communications
Botsy may use SMS text messaging to communicate with users who have provided express consent to receive text messages from us.
Users may opt in to SMS communications by submitting a website form, booking an appointment, checking an SMS consent box, providing their phone number through one of our online forms, or otherwise giving consent to receive text messages from Botsy.
SMS messages may include:
Appointment confirmations
Appointment reminders
Follow-up messages
Customer support messages
Service updates
Marketing-related messages, when consent has been provided
Message frequency may vary depending on the nature of your interaction with Botsy. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After replying STOP, you may receive a confirmation message that you have been unsubscribed. For help, reply HELP or contact us using the information listed below.
Botsy does not share SMS consent with affiliates or third parties for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customer opt-in data is never sold, rented, or shared for marketing. SMS opt-in data and consent are used only to provide the communications requested or authorized by the user and to comply with applicable messaging requirements.
Data Sharing Policy
Botsy does not sell, rent, or share personal information, lead data, mobile information, or SMS consent for marketing or promotional purposes.
Botsy may share limited information only when necessary to operate our business, provide requested services, process communications, manage appointments, deliver SMS messages, maintain customer records, comply with legal requirements, or support internal business operations.
This may include sharing information with trusted service providers that help us operate our website, CRM, appointment booking, communications, analytics, customer support, or related business systems. These providers are only permitted to use information as needed to provide services to Botsy.
Botsy does not share SMS consent with affiliates, third parties, or outside organizations for marketing or promotional purposes.
Text messaging opt-in data, consent records, and mobile information are not sold, rented, disclosed, or shared for promotional use.
Cookies & Tracking Technologies
Botsy may use cookies, tracking pixels, analytics tools, and similar technologies to understand website activity, improve website performance, measure marketing effectiveness, and enhance user experience.
These technologies may collect information such as browser type, device type, IP address, pages visited, time spent on pages, referral sources, and interactions with our website or ads.
You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Data Security Practices
Botsy takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
We use secure systems and trusted service providers to store and process customer information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
Botsy retains personal information only as long as necessary to provide services, manage customer relationships, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and meet carrier or regulatory requirements.
SMS consent records and communication history may be retained as needed to demonstrate compliance with messaging and consent requirements.
When information is no longer needed, we may securely delete, anonymize, or archive it according to our internal practices and legal obligations.
Third-Party Services
Botsy uses GoHighLevel as its primary CRM, funnel builder, automation platform, appointment booking system, and communications platform.
GoHighLevel acts as a data processor and platform provider for Botsy. It may store and process contact data, conversations, form submissions, appointment details, automation workflows, SMS communications, email communications, calls, and related customer information on behalf of Botsy.
GoHighLevel enables Botsy to manage SMS, email, calls, appointment scheduling, forms, funnels, landing pages, and customer communications.
Botsy may also use other trusted third-party service providers to support website hosting, analytics, payment processing, advertising, communications, customer support, and business operations. These providers may access limited information only as necessary to perform services for Botsy and are not permitted to use customer information for their own marketing or promotional purposes.
Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
Request access to the personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain communications
Withdraw SMS consent
Disable cookies through your browser settings
Contact us with questions about how your information is used
To exercise these rights, contact us using the information listed below.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any text message from Botsy.
For assistance with SMS messages, reply HELP or contact us directly.
You may unsubscribe from email communications by using the unsubscribe link included in an email, when available, or by contacting us directly.
You may also contact Botsy to request that we update your communication preferences.
Children’s Information
Botsy’s services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
Changes to This Policy
Botsy may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top or bottom of this page.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or how Botsy handles your information, you may contact us at: